Privacy Policy

Introduction and Scope

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by BCKPCKR, a software consultancy operating under the ownership and management of Jesse Waites, as well as all websites, web applications, mobile applications, desktop software, and digital services developed, published, operated, or maintained by Jesse Waites or BCKPCKR, whether currently existing or created in the future. This policy applies universally to all digital properties and services associated with these entities, regardless of the platform, technology, or distribution method employed. By accessing, using, or interacting with any website, application, or service covered by this policy, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions set forth herein. If you do not agree with any provision of this Privacy Policy, you should immediately discontinue use of all services and applications covered under this policy.

BCKPCKR and Jesse Waites are committed to protecting the privacy and security of personal information entrusted to us by users, customers, clients, and visitors. We recognize the importance of data privacy in an increasingly digital world and strive to maintain the highest standards of data protection and transparency. This commitment extends across all jurisdictions in which our services are offered or accessed, including but not limited to the United States, the European Union, the United Kingdom, and other international territories. We continuously evaluate and update our privacy practices to remain compliant with evolving legal requirements, industry standards, and user expectations regarding data privacy and security.

Information We Collect

We collect various categories of information through our websites, applications, and services to provide, maintain, improve, and personalize the user experience. Personal information collected may include, but is not limited to, full legal names, email addresses, postal addresses, telephone numbers, billing information, payment card details, authentication credentials, user-generated content, profile information, demographic data, professional information, social media identifiers, and any other information voluntarily provided by users during account registration, service usage, customer support interactions, survey participation, or other forms of engagement with our services. The specific types of personal information collected may vary depending on the particular application or service being used, the features activated, and the user's chosen level of engagement with the platform.

In addition to information directly provided by users, we automatically collect certain technical and usage information when you access or use our services. This automatically collected information includes, but is not limited to, Internet Protocol addresses, device identifiers, browser types and versions, operating system information, referring and exit pages, clickstream data, page views, time stamps, access times, cookie identifiers, mobile advertising identifiers, geolocation data derived from IP addresses or GPS coordinates, usage patterns, feature utilization metrics, performance data, error logs, crash reports, and other diagnostic information. We may also collect information about the devices used to access our services, including hardware models, device settings, unique device identifiers, mobile network information, and application version numbers. This technical information helps us understand how users interact with our services, diagnose technical problems, prevent fraudulent activity, enhance security measures, and optimize performance across different devices and platforms.

Our services may also collect information through cookies, web beacons, pixel tags, local storage, and similar tracking technologies deployed on websites and within applications. These technologies enable us to recognize repeat visitors, maintain user sessions, remember user preferences and settings, analyze user behavior and engagement patterns, measure the effectiveness of marketing campaigns, deliver targeted advertising, and provide enhanced functionality. First-party cookies are set directly by our services, while third-party cookies may be set by analytics providers, advertising networks, social media platforms, and other service providers that support our operations. Users can manage cookie preferences through browser settings, though disabling certain cookies may limit access to some features or functionality of our services.

When users interact with our services through social media platforms, third-party authentication services, or application programming interfaces provided by external services, we may receive information from those third parties in accordance with their own privacy policies and terms of service. This information may include profile data, friend lists, email addresses, authentication tokens, and other information made available through such integrations. Additionally, if users choose to participate in surveys, provide feedback, submit testimonials, engage with customer support, or otherwise communicate with us, we collect and retain the content of those communications along with associated metadata. For applications that incorporate artificial intelligence, machine learning, or data processing features, we may collect input data, usage patterns, training data, and other information necessary to provide, improve, and personalize those intelligent features.

How We Use Your Information

The information we collect serves multiple legitimate business purposes that enable us to provide, maintain, improve, and protect our services while delivering value to our users. We use personal information to create and manage user accounts, authenticate user identities, process transactions and payments, deliver requested services and features, fulfill orders, provide customer support, respond to inquiries and requests, send transactional communications and service announcements, maintain security and prevent fraud, enforce our terms of service and other policies, comply with legal obligations, resolve disputes, and protect the rights, property, and safety of BCKPCKR, Jesse Waites, our users, and the general public. Each use of personal information is grounded in legitimate business interests, contractual necessity, legal compliance, or user consent, depending on the specific context and applicable legal requirements.

We utilize collected information to analyze user behavior, measure service performance, conduct research and analytics, identify usage trends, evaluate the effectiveness of features and functionality, test new features and improvements, generate aggregate statistics and reports, develop new products and services, and make data-driven decisions about product development and business strategy. This analytical use of information helps us understand how our services are used, identify areas for improvement, optimize user experiences, and allocate resources effectively. We may employ machine learning algorithms, artificial intelligence technologies, and statistical analysis methods to derive insights from collected data while implementing appropriate safeguards to protect individual privacy and prevent unauthorized use or disclosure of personal information.

Marketing and promotional uses of information include sending newsletters, promotional materials, special offers, product announcements, educational content, event invitations, and other communications that we believe may be of interest to users based on their relationship with our services and their communication preferences. Users may opt out of marketing communications at any time through unsubscribe links provided in emails, account settings, or by contacting us directly. We may also use information to deliver personalized content, customize user experiences, provide relevant recommendations, display targeted advertisements on our own services or through third-party advertising networks, measure advertising effectiveness, and conduct marketing attribution analysis. Advertising and personalization activities are conducted in accordance with applicable privacy laws and industry standards, with respect for user privacy preferences and choices.

Information is used to protect the security and integrity of our services by detecting, preventing, and responding to fraudulent activity, unauthorized access attempts, security incidents, policy violations, illegal activities, and other harmful or disruptive behavior. This includes implementing authentication mechanisms, monitoring for suspicious activity, analyzing patterns that may indicate security threats, maintaining audit logs, investigating potential violations of our terms of service, cooperating with law enforcement when legally required, and taking appropriate enforcement actions. We may also use information to maintain backup systems, ensure business continuity, comply with record retention requirements, respond to legal process such as subpoenas or court orders, establish or defend legal claims, and fulfill other obligations imposed by applicable laws and regulations.

Information Sharing and Disclosure

We do not sell personal information to third parties for monetary consideration. However, we may share personal information with carefully selected third-party service providers, business partners, contractors, and vendors who perform services on our behalf and require access to personal information to fulfill their functions. These service providers may include payment processors, hosting providers, content delivery networks, analytics services, customer support platforms, email service providers, marketing automation tools, data storage providers, security services, accounting and legal services, and other specialized service providers that support our operations. All third-party service providers are contractually obligated to maintain the confidentiality and security of personal information, use personal information only for the specific purposes for which it was disclosed, and comply with applicable data protection laws and our privacy standards.

Personal information may be disclosed to law enforcement agencies, government authorities, regulatory bodies, or other third parties when we believe in good faith that such disclosure is necessary to comply with legal obligations, respond to lawful requests for information, enforce our terms of service and other policies, protect the rights, property, or safety of BCKPCKR, Jesse Waites, our users, or others, prevent or investigate potential fraud or security issues, or respond to emergencies involving danger to the physical safety of any person. We may also disclose personal information in connection with corporate transactions such as mergers, acquisitions, asset sales, reorganizations, or bankruptcy proceedings, in which case we will require the receiving party to honor the commitments made in this Privacy Policy or provide notice and obtain consent for material changes to privacy practices.

With user consent or at user direction, we may share personal information with third-party applications, services, or platforms that users choose to connect or integrate with our services. Such sharing is controlled by the user through explicit authorization mechanisms, integration settings, or API access grants. Users are responsible for reviewing the privacy policies and practices of third-party services they choose to connect with our applications, as those third parties operate independently and are governed by their own privacy policies. We encourage users to carefully consider the privacy implications before granting third-party access to their information or our services.

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify individual users with third parties for research, analytics, marketing, or other purposes. Such information is processed to remove or obfuscate personally identifiable elements before sharing, ensuring that individual privacy is protected while enabling valuable analysis and insights. We may also publicly disclose aggregate statistics about user demographics, usage patterns, or service performance without revealing individual user information.

Data Security and Protection

We implement and maintain reasonable administrative, technical, and physical security measures designed to protect personal information from unauthorized access, use, modification, disclosure, or destruction. These security measures include, but are not limited to, encryption of data in transit and at rest using industry-standard protocols, secure socket layer technology for data transmission, access controls and authentication mechanisms, regular security assessments and audits, intrusion detection and prevention systems, firewall protection, secure coding practices, employee training on data security and privacy, background checks for personnel with access to personal information, and incident response procedures. We continuously monitor emerging security threats and update our security practices to address new risks and vulnerabilities as they arise.

Despite our commitment to data security and the implementation of robust protective measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of personal information. Users are responsible for maintaining the confidentiality of their account credentials, passwords, and authentication information, and for notifying us immediately of any unauthorized use of their accounts or any other security breach. We will make reasonable efforts to notify affected users in the event of a data breach that compromises the security of personal information, in accordance with applicable breach notification laws and within the timeframes required by those laws. Users should also take reasonable precautions to protect their own devices, networks, and information when accessing our services.

Data Retention and Deletion

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, provide our services, maintain user accounts, comply with legal obligations, resolve disputes, enforce our agreements, maintain business records, and pursue legitimate business interests. The specific retention period for different categories of information varies based on the nature of the information, the purposes for which it is used, legal and regulatory requirements, and business needs. Account information is generally retained for the duration of the user relationship and for a reasonable period thereafter to facilitate account reinstatement if desired, while transaction records may be retained for longer periods to comply with financial record-keeping requirements. Usage data and log files may be retained for shorter periods unless needed for security investigations, legal proceedings, or long-term analytical purposes.

When personal information is no longer needed for the purposes for which it was collected and there are no legal requirements mandating its retention, we securely delete or anonymize the information in accordance with our data retention policies and applicable legal requirements. Users may request deletion of their personal information by contacting us through the methods specified in this Privacy Policy, subject to certain exceptions where we are legally required or permitted to retain information. Upon receiving a verified deletion request, we will delete or anonymize the requested information within a reasonable timeframe, except where retention is necessary to comply with legal obligations, resolve disputes, enforce agreements, or where the information has been aggregated or de-identified such that it no longer constitutes personal information.

Your Privacy Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These rights may include the right to access personal information we hold about you, the right to request correction of inaccurate or incomplete information, the right to request deletion of your personal information, the right to object to or restrict certain processing activities, the right to data portability, the right to withdraw consent where processing is based on consent, and the right to lodge a complaint with a supervisory authority. European Union residents have rights under the General Data Protection Regulation, including the right to access, rectification, erasure, restriction of processing, data portability, and objection. California residents have rights under the California Consumer Privacy Act and California Privacy Rights Act, including the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising privacy rights.

To exercise any of these rights, users may contact us using the contact information provided at the end of this Privacy Policy. We will respond to verified requests within the timeframes required by applicable law, typically within thirty to forty-five days depending on the jurisdiction and complexity of the request. We may require additional information to verify your identity before processing requests that involve access to or deletion of personal information, to prevent unauthorized disclosure or deletion of information. Some rights may be subject to exceptions or limitations under applicable law, such as where processing is necessary for compliance with legal obligations, establishment or defense of legal claims, or protection of the rights of others. We will explain any limitations on your rights when responding to your request.

Users have choices regarding how personal information is collected and used. You can adjust privacy settings within applications, manage cookie preferences through browser settings, opt out of marketing communications through unsubscribe links or account settings, limit location data collection through device settings, control social media integrations through platform settings, and restrict advertising personalization through industry opt-out mechanisms. You can also choose not to provide certain information, though this may limit your ability to use certain features or services. We respect user choices regarding privacy and provide reasonable mechanisms to exercise control over personal information.

Children's Privacy

Our services are not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under thirteen without verifiable parental consent. If we become aware that we have collected personal information from a child under thirteen without proper parental consent, we will take immediate steps to delete that information from our systems. Parents or legal guardians who believe that we may have collected information from a child under thirteen are encouraged to contact us immediately using the contact information provided in this Privacy Policy so that we can take appropriate action. For certain applications or services that may be used by minors between the ages of thirteen and eighteen, we implement age-appropriate privacy protections and may require parental consent or notification depending on the jurisdiction and the nature of the service.

International Data Transfers

BCKPCKR and Jesse Waites are based in the United States, and personal information collected through our services may be transferred to, stored in, and processed in the United States or other countries where we or our service providers maintain facilities or operations. These countries may have data protection laws that differ from the laws of your country of residence. By using our services, you acknowledge and consent to the transfer of your personal information to countries outside your country of residence, including the United States, which may have different data protection rules than your country. When we transfer personal information from the European Economic Area, United Kingdom, or Switzerland to other countries, we implement appropriate safeguards to protect your personal information, such as standard contractual clauses approved by the European Commission, adequacy decisions, or other legally recognized transfer mechanisms.

Third-Party Services and Links

Our services may contain links to third-party websites, applications, or services that are not owned, operated, or controlled by BCKPCKR or Jesse Waites. This Privacy Policy applies only to our own services and does not cover the privacy practices of third parties. We are not responsible for the privacy policies, practices, or content of third-party services, even if accessed through links or integrations within our services. We encourage users to review the privacy policies of any third-party services they visit or use. The inclusion of links to third-party services does not imply endorsement of those services or their privacy practices. Users interact with third-party services at their own risk and should exercise caution when providing personal information to external parties.

Changes to This Privacy Policy

We reserve the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational, legal, or regulatory reasons. When we make changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and, if the changes are material, we will provide additional notice such as by posting a prominent announcement on our services, sending an email notification to registered users, or providing notice through other appropriate channels. Continued use of our services after changes to this Privacy Policy become effective constitutes acceptance of the updated policy. We encourage users to periodically review this Privacy Policy to stay informed about how we collect, use, and protect personal information. For material changes that affect previously collected information in ways not originally disclosed, we will obtain user consent where required by applicable law.

Contact Information

If you have questions, concerns, comments, or requests regarding this Privacy Policy, our privacy practices, or the handling of your personal information, or if you wish to exercise any of your privacy rights, please contact us at the following address: hi@bckpckr.com. We are committed to addressing privacy concerns and inquiries in a timely and professional manner. For users in the European Union, United Kingdom, or other jurisdictions with specific data protection requirements, we will respond to inquiries in accordance with applicable legal timeframes and requirements. We value feedback about our privacy practices and appreciate the opportunity to address any concerns or questions you may have about how we handle personal information.

BCKPCKR is a Limited Liability Company based in Boston, Massachusetts, United States. Jesse Waites serves as the owner and operator of BCKPCKR and is responsible for the privacy practices described in this Privacy Policy across all covered services and applications. This Privacy Policy represents our commitment to protecting user privacy and handling personal information responsibly, transparently, and in compliance with applicable laws and regulations.